Frequently Asked Questions (FAQ)
1. What is Patterned Crochet?
Patterned crochet refers to hand-crocheted items featuring unique, often colorful designs made with various stitch techniques. At TheWoolbes, each piece is carefully crafted to combine beauty, texture, and function.
2. Are your crochet products handmade?
Yes! Every item we sell is handmade with care, using high-quality yarns and thoughtful craftsmanship. Our goal is to provide pieces that are both beautiful and durable.
3. Do you offer custom or personalized orders?
At this time, we offer a curated selection of pre-designed patterned crochet items. However, if you’re interested in custom colors or sizing, feel free to contact us at [email protected]—we’re happy to explore options.
4. How long will it take to receive my order?
Orders are typically processed within 2–3 business days. Shipping times vary based on your location, but most domestic orders arrive within 5–7 business days. You’ll receive a tracking number once your package is on its way.
5. Do you ship internationally?
Yes, we currently ship to several international locations. Shipping costs and delivery times vary by country and will be calculated at checkout.
6. What is your return policy?
We accept returns within 14 days of delivery for unused and undamaged items. Please contact us at [email protected] before returning an item. Custom orders and sale items are non-refundable.
7. How do I care for my crochet product?
We recommend hand washing your crochet item in cold water with mild detergent, then laying it flat to dry. This helps preserve the shape, texture, and color of the yarn.
8. Can I gift your products?
Absolutely! Our crochet items make thoughtful, handmade gifts. You can leave a gift note at checkout, and we’ll include it with your order.
9. Where are you located?
We are based in Fort Lee, New Jersey. Our studio is located at:
928 Linwood Avenue, Apt 17D
Fort Lee, NJ 07024, USA
10. How can I contact you?
You can reach us anytime via email at [email protected], or by phone at +1 (201) 167-4234. We’ll do our best to respond within 24 hours on weekdays.